The Busy Lawyer’s Guide to Success

Essential Tips to Power Your Practice

The Busy Lawyer’s Guide to Success Excerpt Featured on ABA Books Blog and Twitter: Eleven Things That Annoy Clients the Most

April 20, 2009 By: Reid Category: Client Service, Ethics & Professionalism

A first for our book: The Busy Lawyer’s Guide to Success: Essential Tips to Power Your Practice has hit the Twittersphere as of this past Friday via ABABookBriefs and the ABA Book Briefs Blog. Web 2.0 is cool!

The post featured one of our favorite collection of tips, “Eleven Things That Annoy Clients the Most.” How many can you name? Don’t read the next paragraph – close your eyes and see how many you can come up with.

OK, how did you do? Here’s our list:

  • Not returning phone calls.
  • Not replying to e-mails.
  • Making clients wait in reception.
  • Ignoring client/staff incivility.
  • Dropping names to impress others.
  • Not clarifying for the client.
  • Not delivering on promises of performance.
  • Not delivering on a promised outcome.
  • Not communicating during long periods of inactivity.
  • Failing to be prepared.
  • Sending a very large bill without warning or explanation.

See the excerpt for more on the 11 biggest client annoyances, and more importantly, what you can to do avoid them. The excerpt will show you our editorial philosophy: short, practical, valuable nuggets of information without the fluff.

Applying the tips featured in this excerpt will help you have happier clients, and even better, reduce the likelihood you will face discipline complaints and malpractice claims.

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