Table of contents
This is the Table of Contents of The Busy Lawyer’s Guide to Success: Tips to Power Your Practice by Reid Trautz and Dan Pinnington:
Introduction
Client Service
- Eleven tips to improve client service during intake
- Thirteen small things to make your client service memorable
- Eleven things that annoy clients most 10 Business etiquette matters
- Telephone etiquette matters too
- Five ways to avoid frustrated clients by making yourself more accessible
- Great voice mail greetings
- How to leave a productive voice mail message
- Business entertainment dos and don’ts
- Learning more about client service
Marketing & Client Development
- Becoming the best marketer you can be
- A marketing plan for an individual lawyer
- Market yourself with technology and the Internet in 10 easy, free (or inexpensive) ways Nine tips for a client-focused Web site
- Your office as a marketing tool
- Eight ideas to more effective and enjoyable business networking
- Learning more on marketing and client development
Technology
- Time-saving PC keyboard shortcuts
- Toggling between programs and documents on a PC
- Mac keyboard shortcuts
- Google search tips
- Nine essential hardware, software, and gadgets
- Learning more about legal technology
Coping with E-mail
- Using Microsoft Outlook effectively
- Send fewer e-mails and help save world productivity
- Effective and safe use of e-mail
- Learning more on coping with and managing e-mail
Making (More) Money
- 14 tips to select clients who want to pay your fees
- Technology and better timekeeping can help you capture more time
- Five steps to better clients using a client report card
- Seven tips to craft bills your clients want to pay
- Ten tips to turbo charge your time and billing
- Learning more on practice finances and making more money
Ethics & Professionalism
- Maintaining a trustworthy trust account
- Implement appropriate internal controls Truthful trust records
- Don’t be passé about passwords
- Creating strong passwords
- 13 tips to avoid a malpractice claim
- Twelve costly technology and e-mail gotchas
- Learning more on ethics and professionalism
Management, Operations, and Staff
- A dozen office productivity tips—practical tips for improving your productivity in the practice of law
- Making the most of meetings
- Nine easy tips to hiring terrific employees
- Staff interview questions
- Staff morale boosting tips that return dividends
- Top 10 management feedback questions for your employees
- Nine things to make staff an essential part of your team
- A dozen topics for productive monthly staff meetings
- Indispensable tips to navigate staff conflicts
- Ten ideas to create a productive and rewarding staff telecommuting policy
- Stress busters: A dozen practical tips for improving your performance in the day-to-day practice of law
- Learning more on management, operations, and staff
Strategy and Planning
- Seven New Year’s resolutions for a better practice
- The 2/3 rule
- What makes a good leader?
- Strategic planning 101
- The 7 keys to practice success
- Learning more on strategy and planning
The book is 156 pages long.